3 Ways We Put People at the Heart of Customer Service

Earlier this month we sat down with our Director of Account Management, Bryan Snow, about the concept of partnership-level customer service. He explained how we define and deliver a high level of service to our clients. Specifically, he described how Wholesale Screening Solutions recently set out to revamp the way our customer service and account […]

Does Your Public Records Research Provider Help or Hinder Your Compliance Efforts?

Consumer Reporting Agencies (CRAs) have seen their roles and responsibilities transform in recent years as a more litigious, more highly-regulated, and increasingly complex compliance environment has officially taken shape. Compliance requirements are significant and stakes are high as regulators, employers, and employees each strive to create equal employment opportunity and safe workplaces. While not on […]

Talking Compliance with Wholesale’s Compliance Pros, Vince Pascarella and Gregg Hyde

Increasingly, compliance at the Consumer Reporting Agency (CRA) level requires a partnership with a wholesale public records research provider who understands the compliance environment CRAs face. For insight, and to learn how Wholesale Screening Solutions supports CRAs in meeting their compliance requirements, we spoke to Vince Pascarella and Gregg Hyde. Vince is Wholesale Screening Solutions’ […]

Building a Culture of Quality: Q&A with Our Director of Quality and Training, Mark Perka

Director of Quality and Training, Mark Perka, Explains Wholesale’s Six Sigma Quality Approach This marks the second in our series of “Inside Wholesale” interviews with some of the key folks at Wholesale Screening Solutions. This month, we sat down with our Director of Quality and Training, Mark Perka. He takes Wholesale’s data-driven management approach and […]

Taking the Guesswork Out of Public Records Research

In the world of manufacturing, a machine working on a production line will rarely break down without some sort of indication that it needs service or repair. The question is, are the machine’s warning signs noticed? Do managers act to prevent the breakdown before it happens? Or does the machine suddenly break down and cause […]

Forklifts and Background Checks: Q&A with Our COO, Dan Agee

Wholesale’s Chief Operating Officer, Dan Agee, Explains How a Manufacturing Mindset Drives Better Data Quality This month begins a series of “Inside Wholesale” interviews with some of the key folks at Wholesale Screening Solutions. The first interviewee is our chief operating officer and the person who keeps a watch on the data that enables us […]

The Problem of Disappearing PII

When performing a background check on a prospective employee, what is the most important piece of information found on each criminal record? Is it the charges and their severity? Is it the filing or offense date which tells you if the record is within scope? Is it the disposition that tells you how the offender was […]